Policies

estuary_tentsAll rates quoted in Canadian funds. Click here to use the XE Currency Converter. Bookings are based on availability on a first come, first serve basis. A three-day minimum stay is required, unless otherwise confirmed in writing by special arrangements with Clayoquot Wilderness Resort agents and representatives.

A deposit representing 50% of the total cost of booking including taxes and gratuities is due at time of reservation and is preferred by bank wire transfer. Should you wish to use a credit card, a 3% convenience fee will apply. The remaining balance is due 90-days prior to arrival. We will send you a reminder to arrange a second wire unless other arrangements have been made in advance.

Cancellation Policy:
91 days or more = $500 fee per person
90-0 days = 100% non-refundable.

As we charter air service for the entire season in advance, unused portions of our all inclusive packages, including air transportation, are non-refundable if guests choose to drive to/from Tofino. Guests arriving by car will be provided boat shuttle service to the Resort and parking in Tofino. These arrangements must be made a minimum of 30 days in advance of arrival. A $100 CAD per person fee will be charged each way if dispatch of non-scheduled transportation is required.

All deposits received are 100% non-refundable. Full payment is also non-refundable. Management has the authority to determine if deposits or full payments can be held for a future booking, as long as it is within the year of original booking.

WE STRONGLY RECOMMEND THAT ALL GUESTS PURCHASE TRAVEL INSURANCE. SHOULD YOU REQUIRE REFERRAL, WE ARE HAPPY TO RECOMMEND THE FOLLOWING UNDERWRITERS: http://www.lifestylefinancial.ca/index.php/travelinsurance/wilderness-tourism-association

All-inclusive packages promise world-class cuisine, premium wines and premium spirits. Should you wish to order from the reserve wine list, receive additional spa treatments, and/or enjoy our cigar selection, a surcharge will appear on your statement.

A Singles Supplement applies to reservations requesting single occupation of accommodation. Supplement surcharge varies by season and occupancy. Please inquire at time of booking.

Children – We offer a discounted rate to families traveling with children 12 years of age and under, provided children share accommodation with parents/guardians.

Due to the intimate size and remote nature of our resort and to ensure the comfort and happiness of all our guests, we can only accommodate children 6 years and older. Young guests between the ages of 6 and 12 must be under the full-time care of their parents, a nanny or other such companion. Management reserves the right to adjust the minimum age for children at any time. This decision is at the discretion of the General Manager and takes into account the needs and comfort of all our guests but does not imply a permanent change in our stated policy. Thank you for your understanding.

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